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Knowledge Management Solutions
The Right Knowledge Management Technology and Solution Mix for Smarter Business Decisions
Our Knowledge Management expertise helps address the challenge of managing the greatly increasing volumes of data by employing the right technology and solution mix enabling capture, codification, storage, dissemination, and reuse of your corporate knowledge assets for speedy and accurate information sourcing and smarter decision-making and action-taking. The Knowledge Management (KM) solutions and services we offer at nexegen help tackle a host of related business operations covering:
To facilitate inter-organizational commerce by integrating your enterprise's products and services with those of your customers, dealers, and 3rd party data service providers, at nexegen we provide:
  Knowledge databases creation
  Effective large scope information management
  Knowledge incorporation into business processes
  Collaborative technologies utilization
  Customer service desk knowledge reuse
  Expert network support for distributed collaboration
  Decision support processes augmentation
nexegen-Printech CRM partnership
Our KM solutions development, integration, and testing practice is significantly augmented by the profound partnership with Printech CRM, provider of Intelligent Customer Experience solutions that include self-service, contact center, and peer support applications suites. Drawing on the partner experience, nexegen and Printech CRM jointly deliver knowledge management solutions and services that:
  Support multiple channels of user access, including Web, e-mail, chat, and VoIP
  Offer personalized, self-service end-user experience
  Scale effectively as business needs grow and expand
  Support and integrate unassisted service (self-service) and assisted service with equal facility
  Capture feedback from end-users, customers, support staff, and knowledge management
  Support rapid solution development with proactive service for end-users, so that any unsolved problem is solved as soon as possible
  Apply to any subject area where knowledge elements can be captured, organized, and ranked for relevancy
  Train customers on the implemented system
  Incorporate pre-existing knowledge bases, especially widely used IT products and technologies
  Seamlessly resolve integration issues to extend the application to the enterprise
nexegen-TAG partnership
As a long-term co-development partner to TaG, nexegen extends the KM capabilities incorporated within the TAG solutions to capture, approve, search, and access knowledge across your organization.
Proprietary Knowledge Management
We employ the best KM practices for our internal needs to boost knowledge accumulation, sharing, reuse and augmentation to collect valuable knowledge assets for our employees, as well as to stimulate their intensive use and development.
nexegen Knowledge Management Center (nexegen KMC) incorporates :
  Corporate knowledge management portals – categorized digital libraries, e.g. e-books and CDs collections, learning and knowledge base, training portal, corporate information system, nexegen policies and corporate reference materials, etc.
  Corporate collaboration tools – key corporate expertise portals, e.g. SAP Expertise and MS Expertise, knowledge transfer workbench
  Decision-making support tools – resource analysis and reservation systems, decision-making support solutions, applicants database, etc.
  Single point of access and a powerful search engine unified for all the available corporate information resources
  Workflow management systems
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